Your an333 account holds two kinds of information: what you type in, and what the site records while you play. This privacy policy covers both, then sets out how long each piece stays on file and how to get it removed. It applies to an333.lat, the an333 app and every page under this domain. It is worth one read before your first withdrawal, because that is the moment questions about ID photos and payment records usually appear.
What Lands in Your an333 File
You open an account with a phone number or an email address, a name, a password and a date of birth. The date matters for one reason: it keeps anyone under 18 off the site. We do not ask for your employer, your income or your family details. No member of the an333 team will ever ask for your password or your bKash PIN, in chat or by phone.
Details you type in yourself
Past the sign-up form the fields are short. A withdrawal needs the bKash, Nagad, Rocket, Upay or bank account number where you want the money sent. A KYC check needs one clear photo of your National ID card, passport or driving licence, uploaded from the account area. The review team looks at that image within 24 hours and attaches it to your file.
Details the site writes down for you
Every spin and every bet is logged with the game name, the stake, the time and the result. So are your device type, your IP address and your browser. None of this is used to judge how you play. It is there so a support agent can rebuild a session when a round looks wrong, and so a deposit of ৳200 or more can be matched to the right account rather than the one next to it.
What we never store
Card numbers and wallet PINs never reach us. Payment runs through the bKash, Nagad, Rocket, Upay or bank gateway, and the site receives a confirmation plus a transaction reference. Chat transcripts are kept, but only so the next agent can pick up your case without asking the same three questions again.
Who Opens the File Besides Us
an333 does not sell personal data, and no advertiser holds a key to the database. When your file does leave the company, it goes to one of the groups below and stops at what they actually need.
Payment and identity partners
bKash, Nagad, Rocket, Upay and your bank see the account name and the amount, because a transfer cannot settle without them. The KYC reviewer sees your ID photo and your name. Your bet history does not travel with it.
Game studios and live tables
Titles from Spribe, PG Soft, Evolution, Red Tiger and Sexy Gaming run on their own servers. They receive a session token and a player ID, not your phone number or your email. At a live table the dealer sees the screen name you chose, nothing more.
When a legal request arrives
Authorities in Bangladesh can ask for account records through a formal written request. an333 checks that the request is valid, hands over only what it names, and tells you unless the law forbids it. Data brokers and advertisers never get a copy, on any terms.
Cookies and What Stays on Your Phone
The site sets a small number of cookies. A session cookie keeps you logged in. A security cookie remembers your device, so a login from an unfamiliar phone triggers a check. A preference cookie holds your language and your last game filter. All three are needed, and blocking them will log you out mid-session.
Campaign and analytics cookies are optional. They tell us which page sent you to an333, so we stop paying for channels that send nobody. Refuse them in the cookie bar and the site still works. Clearing browser storage removes everything the site left behind, saved logins included.
How Long an333 Keeps Each Record
Do not expect one delete date for the whole file. Different records follow different clocks, and a payment record outlives everything else.
| Record | Why it is kept | How long it stays |
|---|---|---|
| Sign-up details: name, phone or email, date of birth | Logging you in and proving the account is yours | While the account is open, then removed after a confirmed delete request |
| ID photo from the KYC check | Clearing the first withdrawal | Reviewed once, then held with the account record until the account closes |
| Deposit and withdrawal history | Matching a transfer and settling a dispute | Kept after the account closes, because a payment dispute can arrive later |
| Game rounds and bet logs | Rebuilding a session when a round is disputed | A rolling window only; the oldest rounds drop off automatically |
| Chat transcripts and marketing consent | Picking a case up without repeating it, and proving an opt-out | Held with the account, and kept after an opt-out as proof of the opt-out |
Notice what the third row means. Closing an account does not erase a deposit trail, because a payment dispute can surface later. For that reason an333 asks you to request deletion rather than simply stop logging in, so the file is closed on purpose and the clock starts properly.
Ask for a Copy, a Fix or a Delete
One request covers all three. Send it from the email address or phone number on the account, or open live chat and ask for the privacy desk. This is the order things move in.
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Write from your own address
A request from a different inbox cannot be actioned, however polite. Use the email or the number registered on the account.
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Say exactly what you want
Ask for a copy, a correction or a full delete. For a correction, name the field, such as a surname that does not match your ID.
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Confirm it is you
The desk sends a one-time code to the registered number. Reply with it. This step is the reason a stolen phone cannot wipe your history.
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Get the answer in writing
A data copy arrives as a file. A delete is confirmed by email, together with the payment records that have to stay.
Lock the Door on Your Own Account
Most account problems start with a shared phone, not with an333. A few habits close that gap.
- Use a password that appears on no other site, and change it if someone else has used your handset.
- Log out on shared phones, even for a five-minute break.
- Keep the login check switched on, so a new device has to prove itself.
- Type an333.lat yourself instead of tapping a link in a forwarded SMS.
Send a Privacy Question to the Right Desk
Privacy requests go to [email protected], or to 24/7 live chat if you want an answer in the same sitting. Put ID photos and delete requests in writing, because a written trail protects you if the first reply goes missing. The first answer normally lands inside a working day; a full data copy takes longer when the account carries a long play history.
There is one limit worth stating plainly. an333 cannot keep an account open and hide it from the payment records at the same time. If you want out completely, stop depositing, withdraw what is yours, then send the delete request.
This privacy policy works alongside the Terms & Conditions and does not replace them. Where the two disagree on payments, the Terms & Conditions win.